Shipping policy

Shipping Policy for Mare

Effective Date: 05/08/2024

Thank you for shopping with Mare. This Shipping Policy outlines how we process and ship orders placed through our website.

1. Order Processing

1.1 Processing Time:

  • Orders are typically processed within [1-3] business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

1.2 Order Confirmation:

  • You will receive an order confirmation email once your order is placed.
  • A shipping confirmation email with tracking information will be sent once your order is dispatched.

2. Shipping Methods and Costs

2.1 Domestic Shipping:

  • We offer the following shipping options for domestic orders:
    • Standard Shipping: Estimated delivery time: [5-7] business days
    • Expedited Shipping: Estimated delivery time: [2-3] business days
    • Express Shipping: Estimated delivery time: [1-2] business days
  • Shipping costs vary based on the shipping method and order total. Exact shipping charges will be displayed at checkout.

2.2 International Shipping:

  • We ship to select international destinations using the following options:
    • Standard International Shipping: Estimated delivery time: [10-15] business days
    • Expedited International Shipping: Estimated delivery time: [5-10] business days
  • International shipping costs vary by destination and shipping method. Additional duties and taxes may apply based on your country's regulations.

3. Shipping Restrictions

3.1 We are unable to ship to P.O. Boxes or APO/FPO addresses.

3.2 Some products may be subject to shipping restrictions due to their size, weight, or material composition.

4. Order Tracking

4.1 A tracking number will be provided via email once your order is shipped.

4.2 You can track your order status by visiting [tracking link or carrier website] and entering your tracking number.

5. Lost or Damaged Packages

5.1 Lost Packages:

  • If your order is marked as delivered but you have not received it, please contact us at [Your Contact Email Address] within [7] days of the delivery date.
  • We will work with the shipping carrier to resolve the issue.

5.2 Damaged Packages:

  • If your package arrives damaged, please contact us within [7] days of delivery.
  • Provide a detailed description of the damage and include photos if possible.

6. Shipping Address Changes

6.1 Before Shipment:

  • If you need to update your shipping address before your order is shipped, please contact us immediately at contact@mare-la.com

6.2 After Shipment:

  • We cannot change the shipping address once your order has been shipped.
  • You may need to contact the shipping carrier directly for any address changes.

7. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at: contact@mare-la.com